The most important skills for communication between friends and family are speaking in a calm and non-threatening manner and having good timing, the Institute of Communication Studies (ICSS) has found.
In addition, there are other things that can help in managing interactions between friends.
ICSS researchers surveyed more than 2,000 people and found that the most important communication skills were the ability to: speak in a way that can be understood by others (for example, by speaking in the third person); use words in a non-judgmental way that doesn’t imply a judgemental tone (for instance, using the phrase ‘hello’); and communicate with others in a neutral way (for both verbal and non verbal communication).
It is important to learn these skills to help you manage interpersonal communication, the researchers said.
They also noted that the ability of people to communicate in a positive way and to avoid conflict is also important.
It is particularly important for adults, who are often the most affected by social isolation, said Dr Caroline Fisk, who led the research.
For older adults, there is a need to learn how to avoid problems and how to manage social isolation in an adult-like way, she said.
Dr Fisk said people need to make it a priority to develop these skills.
“I think there are lots of people out there who are struggling with some of these issues and I think it is a big challenge,” she said, adding that it can be a difficult balancing act.
It can be difficult to make decisions in situations where one person is speaking to another in a negative way.
The ICSS study also found that adults often need to be aware of their own emotions.
It also found people who have low social skills are more likely to make emotional mistakes, which can lead to social isolation.
The research, published in the Journal of Personality and Social Psychology, was conducted at the University of Queensland, the University, Sydney and Queensland University of Technology.